Shipping & Returns

    The following includes RowApparel.com’s shipping and return policies. Please contact shipping@rowapparel.com for more information.

    Shipping Options and Durations | Free Shipping | Returns | International Shipping

    Shipping Options and Durations

    Shipping options and durations vary based on the product(s) ordered, availability, and destination address. UPS Ground is the standard shipping option. Alternate shipping options are available on a per order basis. Shipping durations range from one (1) to five (5) days within the continental United States. An estimated time of arrival will be provided prior to checkout.

    Free Shipping

    Orders that qualify for free shipping are sent via UPS Ground and are only applicable to destinations within the continental United States. Expedited shipping is available on a per order basis and customer may incur an additional cost.

    Returns

    The following return policy is based on the order type:

    • Blanks: blank products are returnable only if there is a material deficiency (ie: stain, hole...etc) or the wrong product was delivered.
    • Custom: custom products are only returnable if the product varies from the approved RowApparel.com mockup. If you receive a product that has a material deficiency (ie: stain, hole...etc) let us know and we will reimburse you accordingly. We may or may not require the defective product to be returned.

    All returns are free of charge as long as you use RowApparel.com’s returns system. No shipping reimbursement will be granted if items are returned not using RowApparel.com’s return system. Please contact RowApparel.com at returns@rowapparel.com to coordinate shipping. All return claims are void after fourteen (14) calender days from the first attempt the shipping company makes to deliver your product. The delivery date is based on information provided by the shipping company (typically UPS), all of which is made available via their tracking updates accessible through their website. Please notify Row Apparel prior to returning product(s) to ensure timely reimbursement.

    International Shipping

    Shipments are deemed “international” if their delivery address is not within the continental United States. Row Apparel will ship internationally; however, pricing is on a per order basis. When checking out please indicate your country and address in the provided fields. A RowApparel.com representative will contact you if more information is needed. Note an international shipping fee may or may not be applied during checkout. In the case that it is not applied, a RowApparel.com representative will contact you to coordinate the payment of the additional fee.


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